FAQs

ANSWERS TO FREQUENTLY ASKED QUESTIONS

🛍 How to order on JS-nutrition.com?

Very simple ! All you have to do is click on the “Add to cart” button from the page of the product you wish to order, and finally click on the “Proceed to payment” button.

💳 What are the accepted payment methods?

We accept all payments by VISA, Master Card, American Express credit cards.

🔒 Is my information secure?

Perfectly! The safety of our customers is a top priority. For this, all payments are secured by our partner Stripe.

🚚 What are your delivery times?

All our orders are shipped within 24 hours, Monday to Friday.

Transport processing : (Excluding Saturday & Sunday)

Belgium : 24-48H 
Rest of Europe : 3-4 days
Rest of the world : 7-10 days

🔙 What is your return policy?

For any problem upon receipt of your package, we offer you the possibility of easily returning your products to our premises by post. Please see our refund and return policy. To make a return, contact us by email at info@js-nutrition.com by inserting "[RETURN]" in the subject line of the email.

☎️ How to contact you quickly?

You can reach us 24/7 by writing to us from our “Contact us” section.

Our support team will answer you from Monday to Saturday from 9 a.m. to 5 p.m. non-stop.