Return & Refund Policy

RETURNS

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Our policy lasts 14 days. Unfortunately, if 14 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as it was received. It must also be in the package of origin.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Products purchased on a sale basis
* Downloadable software
* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video game, cassette, or vinyl disc that has been opened.
* Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to our error.
* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first.
Then, contact the entity your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at sales@js-nutrition.com.

Items on sale (if applicable)
Only current-priced items can be reimbursed. Unfortunately, items on sale are not refundable.

Exchanges (if applicable)
We replace an item only if it is defective or damaged. If you wish to exchange it for the same article, send us an e-mail to sales@js-nutrition.com and send us your article to: Belgium.

Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a check gift will be sent to you by mail.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Dispatch
To return a product, you must send it by post to: Belgium.

It is your responsibility to pay your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return fee will be deducted from the refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €65, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return to us.